Catering Coordinator - Offsite Catering

Company Description

The Catering Coordinator plays a vital support role in the daily success of the O&B Catering Department. This role is directed by daily business needs and supports the job function of Catering Managers as well as our online ordering platform Gather by O&B.

It requires someone with excellent communication skills, organization, and detail when providing customer service and completing general administrative duties.

What's in it for you?

• Competitive salary
• Paid vacation, sick, and personal days
• Health, Dental and Visions benefits with Enhanced Mental Health Coverage
• Discounted gym membership and Employee Assistance Program
• Group Life & Disability Insurance
• 50% Dining Discount for all O&B and Freehand locations
• RRSP Matching
• Tuition Reimbursement
• O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

Job Description

Core Values :

• You are passionate and articulate about food and beverage
• You value relentless innovation and kick-ass creativity
• You value positivity, honesty and respect
• You aim to leave lasting, positive impressions on every guest through intelligent, enthusiastic and emotional service.
• You celebrate diversity and recognize that we are strongest when we apply the sum of our personal energies, our collective genius

The Day to Day :

• Respond to incoming phone and email inquiries in a timely manner for catering services.
• Liaise with venue partners to confirm availability for incoming inquiries
• Communicate with clients, gather event details and send event confirmation details to clients and internal teams.
• Support Customer Service inquiries through our online ordering platform Gather by O&B
• Assist Catering Manager with preparing event proposals and contracts, submitting menu requests and with any other tasks required
• Show a superior level of customer service through client feedback & repeat events
• Emphasize the details & knows the important questions to ask when planning an event
• General administration assistance : printing, sending reports, maintaining emails & voicemails, filing and upkeep of client database TripleSeat
• Other duties and responsibilities as assigned

Qualifications

• Post-secondary diploma / degree in Business or Hospitality
• Proven ability to work in a team environment with self-motivation and independent work ethic
• Excellent oral and written communication skills and ability to engage clients
• IT / Computer savvy; proficient in MS Office (Word, Excel, Outlook and PowerPoint)
• Fanatical attention to detail, strong organizational skills and sales ability
• Ability to multi-task and maintain a level of professional urgency and momentum; excellent time management skills to prioritize tasks properly
• Prior understanding of equipment and event rentals is an asset
• Prior administrative experience and exposure to marketing and sales an asset

Additional Information