UX Writer

Primary Job Title : UX Writer

Alternate Job Titles :

Senior Content Designer

Content Designer – Digital Experience

UX Content Strategist

Digital Content Design Specialist

User Experience Content Writer

Location & Onsite Flexibility :

Toronto, Ontario – Hybrid

3 days in office, moving to 4 days

Contract Details

Position Type : Contract

Contract Duration : 6+ Months

Start : As Soon As Possible

Pay Rate : C$65–C$75 / hour

Position Overview

We are seeking an experienced UX Writer / Senior Content Designer to deliver user-centered content across digital tools, apps, prototypes, and websites. This role focuses on crafting accessible, plain-language content aligned with Canadian regulatory standards, while collaborating with internal stakeholders, legal teams, and cross-functional partners.

The ideal candidate brings 5+ years of experience in digital content design , thrives in collaborative environments, and applies design thinking methodologies to create intuitive customer experiences.

Key Responsibilities

Conceptualize, design, and execute cross-channel content experiences for digital products.

Create, evaluate, and refine language used in tools, applications, and websites.

Apply user-centered design principles to ensure accessibility and compliance with customer needs.

Collaborate with Experience Design Leads, Product Owners, Engineers, and internal stakeholders.

Participate in all stages of the product lifecycle, including ideation, research, scoping, estimation, design, and post-launch evaluation.

Conduct legal and compliance reviews to ensure alignment with internal and external requirements.

Support internal and external content initiatives and develop presentations for leadership.

Manage confidential information with discretion and escalate issues appropriately.

Act as a subject matter expert in content design and provide guidance in complex situations.

Independently solve complex problems requiring analysis of multiple variables.

Required Qualifications

Education :

Undergraduate degree or equivalent work experience

Experience :

5+ years of experience in digital, conversational, or content design

Experience in design-related disciplines (e.g., user-centered design, HCI, human factors, psychology, visual design, design strategy) is a strong asset

Technical Skills :

Strong written and verbal communication skills

Proficiency with Figma

Proficiency in Microsoft Word

Familiarity with the Canadian Government Plain Language Standards Act

Experience with the Accessible Canada Act

Preferred Qualifications

Financial services industry experience

Public website experience

Experience participating in cross-functional enterprise initiatives

Strong understanding of accessibility and compliance frameworks

Core Competencies

Collaborative mindset and willingness to partner across teams

Self-motivated, flexible, organized, and accountable

Passion for great experience design

Ability to translate complex information into clear, accessible narratives

Strong stakeholder management skills (approximately 40% meeting participation)

Data Access

No direct access to customer data

About the Company

A Top 10 bank in Canada and North America offering comprehensive financial solutions, including retail, commercial, wealth management, and wholesale banking services. The organization is committed to innovation, compliance, and delivering exceptional customer experiences in a rapidly evolving financial landscape.

About GTT

GTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada.

Job Number : 26-01630

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