Communication Clerk

Position Overview

Directly accountable to the Manager - Health Information & Quality, the Communication Clerk is responsible for general reception and switchboard functions by providing continuous twenty-four-hour service to Deer Lodge Centre. Provides prompt and courteous service to a variety of customers including patients/residents, visitors and Centre staff using effective communication skills. Operates a public address and paging system. Provides clerical support to Health Information Services such as chart assembly, chart thinning, filing late reports and data entry.

Performs all duties in accordance with established health and safety regulations/guidelines, policies and procedures (e.g. utilizing personal protective equipment as per safe work procedures). Notifies their Manager or designates of all occurrences, injuries, illnesses or safety and health concerns which are likely to harm themselves, their co-workers, or any others who enter the premises. Responsible for updating the ADT system with attending physician information and medical information upon admission, transfer, discharge of patient/resident from the Centre during off-hours.

Experience

• Minimum 6 months recent related experience required.

Education (Degree/Diploma/Certificate)

• Grade 12 graduate diploma, Manitoba Standards required.
• Successful completion of a recognized program for Medical Office Assistant or Unit Clerk or the first year of a recognized Health Information Management Professional program preferred.
• Medical terminology certificate from a recognized educational institution required.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Demonstrates knowledge and support of: The vision, values, goals, and objectives of the Winnipeg Regional Health Authority and Deer Lodge Centre. Deer Lodge Centre’s Mission Statement, Residents Bill of Rights and Code of Conduct. Personal Health Information Act, Protection of Persons in Care Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions) and other legislated acts. Knowledge of operating procedures and practices on a telephone switchboard or console. Knowledge of health record operations and the assembly of the health records. Knowledge of the regulations and instructions concerning filing systems and distribution and control of files. Maintains current knowledge of Disaster Management Plans and appropriate response to Emergency Codes.
• Ability to maintain confidentiality.
• Demonstrated excellent English communication skills (written and verbal).
• Ability to maintain composure and respond swiftly to emergency situations.
• Ability to concentrate on organization of tasks despite interruptions and distractions in a busy work area.
• Ability to distinguish colours.
• Ability to multi-task and work under the pressure of deadlines.
• Keyboarding skills with a minimum of 40 wpm.
• Proficiency in Microsoft Office Suite applications (Word, Outlook, Excel).

Physical Requirements

• May be required to work extended hours.
• May encounter aggressive and/or agitated patients/residents/staff/visitors.
• Demonstrates ability to accept changes in routine/work assignments and maintain work flow.