Talent.com
Account Manager

Account Manager

Go RHMontréal, QC, Canada
6 days ago
Job type
  • Full-time
Job description

Are you passionate about customer relations, motivated to build strong relationships, and ready to make your mark in our North American expansion? Then this job is for you!

At GPHY, we're looking for a dynamic, results-oriented Account Manager to support the growth of our management platform, elia.io, which helps companies optimize their workspaces.

About GPHY

GPHY is a fast-growing company redefining workspace management. Since the launch of our elia.io platform in 2023, we have modernized the way companies manage their workspaces. GPHY has just closed a round of private funding to catalyze its commercialization in the United States. Today, we're embarking on a new phase of international development, and we're looking for SDRs to strengthen our Montreal-based sales team. Come and play a key role in our mission to conquer English-speaking markets in the U.S. and Canada!

Your role at GPHY

As Account Manager, you'll be the main point of contact for a portfolio of existing and new customers. Your goal : to maximize their satisfaction, loyalty and long-term value, while exploring opportunities to offer them additional solutions.

Your responsibilities

  • Customer relationship management : Develop strong, trusting relationships with our customers to understand their long-term needs and objectives.
  • Portfolio growth : Identify cross-sell and upsell opportunities to extend the value of existing accounts.
  • Strategic support : Act as an advisor to customers, guiding them on best practices for using elia.io.
  • Collaboration with internal teams : Work closely with SDRs to qualify prospects and with Account Executives to close upsells.
  • Analysis and reporting : Provide regular reports on customer satisfaction, opportunities detected, and contract renewals via our CRM.
  • Achieving objectives : Contribute to achieving overall customer retention and monthly recurring revenue objectives.

What we're looking for

  • Account management experience : 2 to 4 years in a similar role, ideally in B2B or SaaS sales.
  • Communication skills : Excellent command of spoken and written English (French is an asset).
  • Customer focus : Strong ability to understand customer needs and build long-term relationships.
  • Proactive and organized : Able to effectively manage a portfolio of customers and identify opportunities for growth.
  • Collaborative spirit : Enthusiastic about working with SDRs, AEs and other teams to deliver an exceptional customer experience.
  • Mastery of tools : Experience with CRMs (HubSpot, Salesforce) and collaboration tools such as Zoom, Slack, or Microsoft Teams.

    • What we have to offer

  • Competitive compensation : Base salary + bonus
  • Comprehensive benefits : Group insurance plan, health account, flexible vacation.
  • Development opportunities : Move into leadership or management positions as GPHY grows.
  • Dynamic startup culture : An energetic team, social events and a motivating atmosphere.
  • Hybrid in Montreal : Enjoy the flexibility of working 2 days / week in the office while benefiting from a modern collaborative environment.

    • Why join GPHY?

    Because you want to contribute to a fast-growing startup, where your impact will be visible every day. If you're motivated, results-oriented and ready to play a key role in retaining and expanding our customer base, we want to meet you!

    Ready to take up the challenge and build lasting relationships with our customers? Apply now and come transform the future of workspaces with us!