Store Manager Roots CrossIron Mills

Join to apply for the Store Manager Roots CrossIron Mills role at Roots .

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork—where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey.

Nature & Scope

Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning, and coaching. The Store Manager is responsible for modeling and acting in accordance with Roots guiding principles and beliefs.

Key Job Responsibilities

• Achieve store sales budgets through execution of company standards, policies, and procedures while exceeding customers’ expectations through superior service at every opportunity.
• Provide ongoing selling skills coaching and development based on each staff member’s individual strengths and weaknesses to achieve their personal sales goals.
• Establish appropriate action plans to improve each individual’s performance and productivity.
• Ensure that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.
• Demonstrate the ability to lead by example in sales and customer service.
• Proactively seek out qualified candidates for existing or potential positions, ensuring the store structure meets the business needs.

Qualifications and Experience Required

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

We appreciate diversity and encourage employable applicants from all backgrounds. Roots is an Equal Opportunity Employer, and we do not discriminate on any basis.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industry

Retail Apparel and Fashion

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