help desk analyst

The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal. Experience using ...

This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...

Successfully identify, respond, and disposition all support requests for both proactive and reactive support (as needed). Internal IT Support: Provide internal systems deployment, service and support for GOP staff and infrastructure services. Quality Assurance Analyst/Help Desk Technician Backup. As...

Our valued Federal Government client is currently seeking both unilingual and bilingual SECRET cleared Help Desk Technicians for a 1+ year contract opportunity. Expected to possess very strong skills in client service and client relations as the workload can be heavy and clients are often faced with...

Creating problem and resolution logs for help desk activities. Assisting with the automation of desktop computer build processes and packaging applications. Providing problem recognition, isolation, research, resolution and follow-up. Providing 1st or 2nd level technical support by telephone or in p...

Intel-based PC's, network adapters, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment ut...

We have an immediate need/opening of an expert in DevOps Technical Support Analyst for a full time in. Expertise in trouble shooting the problems generated while building, deploying and in production support. Experience in supporting 24x7 production computing environments. Experience providing on-ca...

As a service desk analyst, you will be responsible for enhancing the end-user experience by providing front-line technical support services while working with a diverse team. Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. Mo...

Senior Business Analyst to support the d. IT solutions from vendor selection through to implementation and support. Facilitate sessions with business partners to gather requirements and provide updates on project progress. IT solutions for Health and Safety business functions in a manufacturing envi...

Business Systems Analyst - Financial Application Support Ottawa / Gatineau ON / QC. Provide frontline support to stakeholders and users on all requests and incidents related to financial applications, serving as a primary point of contact for ERP application support. Serve as the SME for financial a...