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Help Desk Analyst I

Help Desk Analyst I

CB CanadaOakville, Ontario, Canada
30+ days ago
Salary
CAD22.8–CAD26.4 hourly
Job description

Ref ID : 05010-0012458810

Classification : Help Desk Analyst I

Compensation : $22.80 to $26.40 hourly

If you want to work as a Help Desk Analyst in an innovative and fast-paced work environment at a company in the High Tech - Pharm / Biotech industry, Robert Half might have the job for you. Creatives with talent for solving both routine and unique problems will be a great fit for this position. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Oakville, Ontario area and is a long-term contract / temporary opportunity.

Your responsibilities

  • Pinpoint recurring technical issues and present solutions to address the root of the problems
  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
  • Independently investigate and implement solutions to technical issues

Job Requirements :

  • 2+ years of prior experience
  • Understanding of basic networking concepts
  • Prior experience with IT support ticketing systems
  • Demonstrated knowledge of user administration and bug fixing in a client server environment
  • Active Directory experience desired
  • Foundational knowledge in Phone System
  • Microsoft Office 365 experience preferred
  • PC skills experience
  • Mobile Device Management experience
  • Ability to simplify complex problems and build solutions
  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

    • Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

    Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https : / / www.roberthalf.ca / en / mobile">

    Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

    Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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