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Desktop Support Technician

Desktop Support Technician

HCLTechWinnipeg, MB, Canada
8 days ago
Job type
  • Full-time
Job description

About HCL :

Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

We are seeking a Desktop Support Technician to provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and hardware. The ideal candidate will have strong troubleshooting skills, experience with Windows (10 / 11) / macOS environments, and excellent customer service abilities.

Work Location : Winnipeg, Manitoba. (5 days in office)

Key Responsibilities :

Technical Support :

  • Install, configure, and maintain desktops, laptops, printers, and other peripherals.
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Provide support for Microsoft 365, email, VPN, and enterprise applications.
  • Assist with user account management in Active Directory and other IT systems.

User Support & Training :

  • Respond to help desk tickets and provide timely resolutions.
  • Educate users on best practices and IT policies.
  • Document solutions and maintain a knowledge base for common issues.

    • System Maintenance & Upgrades :

  • Perform software updates, patches, and system upgrades.
  • Assist in deploying new hardware and software across the organization.
  • Maintain an inventory of IT assets and ensure proper documentation.

    • Collaboration & Security Compliance :

  • Work closely with the IT team to support projects and initiatives.
  • Ensure compliance with IT security policies and procedures.
  • Support backup and recovery processes as needed.

    • Qualifications & Skills :

  • Education : Associate or bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • Experience : 2+ years of experience in IT support or a related role.
  • Technical Skills :
  • Strong knowledge of Windows 10,11 / macOS operating systems.
  • Experience with Microsoft 365, Active Directory, and remote desktop tools.
  • Basic networking knowledge (TCP / IP, Wi-Fi troubleshooting).
  • Soft Skills :
  • Excellent problem-solving and communication skills.
  • Strong attention to detail and ability to work independently.
  • Customer service-oriented with a proactive approach.

    • Preferred Certifications (Optional but a Plus) :

  • CompTIA A+
  • Microsoft Modern Desktop Administrator (MD-100 / MD-101)
  • ITIL Foundation Certification

    • Work Conditions :

  • Onsite role with No remote / Hybrid Options
  • Ability to lift and move IT equipment when necessary.
  • Availability for occasional after-hours support.