IT Supoort

Ref ID: 05010-9503494511

Classification: Help Desk

Compensation: DOE

Robert Half is looking for an IT Support Specialist. This is a Remote role.

• Take on initial telephone or email inquiries from clients
• Logging call / email activity
• Manage help desk software or ticket system
• Troubleshooting and managing simple EDI related issues
• Must possess good communication skills either via phone or email
• Self-motivated, ability to swap between different tasks/issues quickly and efficiently.
• Stay up to date with updates, changes within the company
• Research questions on available resources (FAQ manual etc)
• Delegate difficult problems to the second level support

Job Requirements:

Specific Skills

• Experience working with EDI
• Experience working with SAP
• Preferably SAP TM for Transportation
• Preferably SAP OTC for Orders to Cash
• Experience with AS2 communications, preferably Cyclone
• Experience reading translation maps and finding data errors, preferably using Inovis TLE or Mercator

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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