Messaging Specialist – Senior

Description :

• Support the Skype for Business 2015 deployment
• Support implementation of MS Intune mobile device management platform and transition of devices.
• Design architecture / design of Skype for Business integration with MS Teams and other Microsoft 365 products.
• Work with senior management, technical teams, and vendors for support and escalations when required.
• Develop scripts (Powershell, etc.) to improve and automate existing Messaging team processes.
• Manage and prioritize workload. Check and balance the workload against the team requirements, to result in a service delivery model characterized by cross-training, workload sharing and collaborative team effort.
• Effective teamwork and proficient communication with team members, management team and supported ministries.
• Perform problem diagnosis, troubleshooting and resolution.
• Develop and maintain documentation.
• Develop messaging related procedures.
• Provide cross training and knowledge transfer to team members.
• Support for Microsoft Exchange and integration with Email List Services
• Support for other platforms as required.
• Participate in on-call rotation
• Participate in projects as a subject matter expert on messaging services