Enterprise Process & Assurance Disaster Recovery & Tech Resilience Mgr, Deloitte Global Tech

Job Type: Permanent
Work Model: Hybrid
Reference code: 127456
Primary Location: Toronto, ON
All Available Locations: Burlington, ON; Calgary, AB; Halifax, NS; Toronto, ON; Victoria, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The Enterprise Process & Assurance Disaster Recovery and Technology Resilience Manager is responsible for partnering with leadership in the creation and management of the ITC/DR overall procedure and framework. This position will ensure a comprehensive strategy across all of Deloitte Technology related to DR and resiliency. In this role you will works closely with all technology leaders, specialists and analysts to deliver comprehensive resiliency plans and collaborate with architects/engineers from other disciplines to ensure plans are socialized and regularly tested across the enterprise. You will work cross-functionally to design, develop, and integrate IT resiliency processes, programs, and procedures utilizing best practices and industry standard frameworks (e.g. ITIL, COBIT, PMBOK, CMMI).

Key Responsibilities:

• Work closely with competency area leads to identify action owners and assure testing and adherence to plans
• Develop and refine resiliency processes and standards to manage, control, protect and assure the hardware & software operations across the organization, throughout all stages of their lifecycle
• BCP, ITC and DR design, coordination and leadership across service areas and business units
• Collaborate to develop the roadmap, strategy, process objectives and metrics around ITC/DR/Resiliency
• Monitor and review the execution of technology resiliency plans, assure the execution of periodic plans
• Ensure alignment with the overall information technology strategy and coordination with all other IT processes
• Manage, monitor, review and update all process documentation and implementation instructions
• Deliver the overall DR procedure & runbook, technology resiliency plans, metrics and reports
• Collaborate with the ITRM team, GSO and others as appropriate to integrate into audit processes; Assure all resiliency testing in place and up to date prior to any audit; Monitor and review the execution of periodic audits
• Partner to manage the costs, risks and performance attributes associated with services
• Responsible for performance management of any direct reports including, creating and maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition and mutual respect

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required:

• Bachelor’s Degree in IT, Computer Science, Business or Management
• At least 7 years experience in a complex business and information systems environment, with a minimum of 5 years experience in IT Business Continuity Planning, Disaster Recovery, and Technology Resiliency
• Demonstrated technical knowledge in IT support processes and functions
• Adaptable, and well organized to respond to changing priorities,
• Well-developed interpersonal, communication and presentation skills
• Ability to be proactive and work alone as well as part of a larger team (team player)
• Excellent relationship management skills
• Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
• The ability to synthesize and visualize complex data

Preferred:

• Masters degree
• At least10 years experience in a complex business and information systems environment
• Knowledge of ServiceNow ITSM software
• ITIL v3/v4 certification

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.