OC Experience Assistant

OC Experience Assistant

Okanagan College hires the best-qualified candidates for its positions. Selections for bargaining unit positions are conducted in accordance with the provisions of the appropriate Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Responsibilities

• Serve as the first point of contact for Okanagan College, providing a welcoming and professional experience for prospective students, current students, community, and employees.
• Respond to inquiries in a timely, accurate, and courteous manner via virtual tools, telephone, email, and in-person interactions.
• Assist students in navigating digital services, including the website and digital student portals.
• Encourage and empower students to navigate their educational journey by helping them understand policies, procedures, and services provided by admissions, financial aid and awards, student records and registration, library services, career resources, student life activities, information technology and other college services.
• Proactively connect with students on concerns or inquiries requiring follow up and resolve student concerns promptly and with sensitivity, referring more complex matters to appropriate specialists when necessary.
• Communicate with internal departments, external partners, and community agencies to facilitate appropriate referrals and support services.
• Maintain confidentiality of student records and ensure compliance with privacy regulations and college policies.

On Campus Student Support

Advanced Registrarial and Student Services Support

Knowledge Management & Continuous Improvement

Additional Duties

Education & Experience

Skills & Abilities

Travel

Travel within the College region may be required.

Documents Needed To Apply

Employment & EEO Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups / visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

#J-18808-Ljbffr