Personal Lines Service Broker

Apply for the Personal Lines Service Broker role at Duliban Insurance Brokers

Location : Welland, Ontario

Employment type : Full-time

Seniority level : Mid‑Senior level

Duliban Insurance is committed to delivering exceptional client service by combining innovative technology with our deep community roots. As a proud local business with a big vision, we are always looking for passionate individuals to join our award‑winning Dream Team and grow with us.

Primary Responsibilities

• Maintain a valid RIBO license in good standing and fulfill all continuing education requirements.
• Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
• Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
• Review policies and recommend coverage to clients based on individual needs.
• Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
• Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow‑up.
• Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
• Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
• Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team‑based service experience.
• Uphold all company health and safety policies, ensuring a safe environment for all.
• Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
• Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.

Skills & Qualifications

This is an on‑site position and training will take place in Welland, Ontario.

Benefits

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