hotel front desk supervisor

Education

• No degree, certificate or diploma

Work setting

• Remote location
• Rural area
• Hotel, motel, resort
• Staff accommodation available

Tasks

• Co-ordinate activities with other work units or departments
• Assist clients / guests with special needs
• Address customers' complaints or concerns
• Supervise staff
• Perform front desk duties
• Negotiate with clients for the use of facilities
• Establish work schedules
• Enforce policies and procedures
• Develop and implement policies and procedures for daily operations
• Conduct training sessions

Supervision

• 5-10 people

Specialization or experience

• Green economy sector

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Experience

• 1 year to less than 2 years

Green job

• Involves duties and responsibilities that lead to positive environmental outcomes

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• On-site recreation and activities
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available

Support for persons with disabilities

• Provides physical accessibility accommodations (for example : ramps, elevators, etc.)
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)