technical support specialist – information technology (IT)

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Desktop applications
• File management software
• Mail server software
• Database software
• Mac OS
• Quick Books
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP / IP
• Wireless networks
• WordPress
• Networks
• Server Hardware

Area of specialization

• Project management

Transportation / travel information

• Willing to travel regularly
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Sitting
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have the above-indicated required certifications?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?

Experience

• 1 to less than 7 months

Financial benefits

• Bonus
• Mileage paid

Other benefits

• Free parking available
• Learning / training paid by employer
• Team building opportunities
• Parking available