Customer Care Representative

Join a stable company specializing in flexible packaging for the food sector in Montreal.
We are looking for a Customer Care Representative experienced in B2B to fill a strategic position.
This role is your gateway to establishing and maintaining long-term relationships with a dedicated clientele of buyers in the industry.
If you are bilingual, possess a strong resilience to handle demanding communications, and aspire to progress towards a Sales Representative role, this opportunity is for you!

Location: East Montreal, Saint-Léonard
Contract: Permanent
Schedule: 37.5 hours/week - flexibility on arrival and departure times
Mode: 100% In-Office
Salary: $55k - $70k

Advantages
Compensation: Competitive salary between $55,000 and $70,000.

Bonus: Access to a bonus based on the company's overall performance.

Career Growth: Clear possibility of advancement towards Sales roles in the medium term.

Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.).

Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style.

Accessibility: Accessible by public transport and parking available on site (including Communauto parking).

Responsibilities
Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email.

Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department.

Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients (often a more difficult aspect, requiring composure).

Complaints: Manage initial client complaints and ensure coordination of responses.

Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up.

Qualifications
Experience: Significant experience in B2B Customer Service (Business to Business) to understand the dedicated relationship dynamic (not based on a script).

Languages: Fluent proficiency in both English and French (spoken and written)

Aptitudes: Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally.

Asset: Experience with the SalesForce CRM is a strong asset.

Asset: Experience in the packaging sector is a plus.

Summary

Only candidates who meet the criteria will be contacted.

Referral Bonus: If you know someone relevant for this role, please refer them. A bonus may be offered upon hiring.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.