Communication Technician 2A

Accountability Statement :

Accountable for effectively delivering timely customer and network provisioning, restoration and preventive maintenance in a high quality cost effective and efficient manner, in order to meet the requirements of our customers and business operations.

KEY MEASUREMENTS :

General Description :

• Restoration - (On-Site Time less than 2.0 Hours )
• Restoration - (Failed & Degraded cases ) Objective 85% closed in 3.5 hrs
• Personal Productivity Target 85%
• Provisioning - OTC Objective 95%
• Preventive Maintenance, monthly routines completed on time Objective 95%

KEY COMPETENCIES & SKILLS :

• Candidate will be working on tickets for customer and network.
• Demonstrative enthusiasm as a team player, with excellent customer service skills.
• Strong time management skill, analytical and problem solving with complex technical issues and network topologies, to meet restoral deadlines on trouble tickets and / or projects.
• Candidate will exercise initiative and motivation to learn quickly and effectively; flexible to constant changing network designs and service offerings.
• Possess the ability to work cooperatively, closely with management, engineers, programmers or platform managers; as well as, with minimal supervision.
• Perform site surveys, capability to maintain critical spare inventory - protocols (remove, re-enter, vendor repair)
• Ability to locate cable and equipment in environment.
• Knowledge of how to work with fiber optics is essential
• Candidate will also be performing customer provisioning via SFDC. Primarily data provisioning, voice installations and restoral(s).

Some installation, test and turn up of plant and / or network equipment.

• Candidate must have a valid driver’s license, as operation of a company vehicle is required.
• Field experience is an asset. Should have or be willing to undertake training to possess certificates in Safe Driving, First Aid and Transport of Dangerous Goods.
• Must be familiar with proper safety procedures and follow them rigorously.
• Basic computer skills; strength in Microsoft suite is essential.

The candidate should have had hands on experience with, but not exclusive to :

• Ciena / Nortel Transport Equipment
• Marconi & Alcatel
• Cisco
• Juniper
• ANDA
• Familiar with Wavelength, SONET, Switched Ethernet, ATM, DWDM, fractional DS-1 to OC-192 technologies, routers, customer located equipment
• High speed and low speed Modems
• Familiarity with Salesforce.com

QUALIFICATIONS :

As per established qualification guidelines

• Preferred Deg in Telecom or Electrical Engineering or 5+ years in relevant technical experience in Telecom
• Ability to drive an all terrain vehicle

All applicants that are not internal CT2 will be required to take and pass relevant technical and logical exams.

Secret-level security clearance by an agency of the Government of Canada or Secret-level security clearance is required.

Security clearance can be obtained after hire but is a condition of employment to retain the position.

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all US and Canadian frontline employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.

S. an and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.