CUSTOMER SERVICE MANAGER

Join to apply for the CUSTOMER SERVICE MANAGER role at Walmart Canada .

Base pay range : CA$15.00 / hr – CA$15.00 / hr. The minimum rate of pay for this position starts from $17.45; the final rate will be determined based on relevant experience.

What You'll Do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks, and provides assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e., Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports the process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Preferred Qualifications

Primary Location

1500 Main St, Slave Lake, AB T0G 2A4, Canada.

Seniority Level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail, Manufacturing, and Retail Groceries

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