FRONT DESK SUPERVISOR

The Josie Hotel, part of Marriott’s Autograph Collection, offers 106 boutique guest rooms and suites, crackling fire pits, a premier fitness facility, and boutique spa overlooking Red Mountain. The Velvet Restaurant & Lounge, The Josie’s full‑service dining establishment represents the first culinary‑offering of its kind in the region serving up locally‑inspired craft cooking.

We are looking for a dedicated and experienced Front Desk Supervisor to join our team! Previous front desk supervisory experience is required for this role.

If you are a hands‑on leader who is administratively strong, has exemplary guest service skills, and takes pride in maintaining high operational standards and motivating a team, we encourage you to apply.

As a Front Desk Supervisor, you would be responsible for greeting and registering guests and checking out of the hotel, and in responding to guest concerns and inquiries, overseeing the operations of the front desk during your assigned shift, in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and employee engagement. You don’t shy away from administrative computer work or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

What you will be doing each day

As our Supervisor, you will be working with our Front Office Manager and other teams to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk, while also providing leadership to the team and completing administrative tasks.

Responsibilities & Qualifications

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast‑paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Other Perks / Benefits

• Competitive industry wages
• An exceptional benefits plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties worldwide for you & your family members

Interested candidates should click the below link to visit our career portal and to formally apply for the position. Candidates must possess the active legal right to work in Canada – valid social insurance number and open work permit (if applicable). We thank all applicants for their interest!

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