Fraud Operations Performance Associate II

Fraud Operations Performance Associate II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

Responsibilities

• Identify knowledge gaps through analysis and QA
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on performance
• Document findings and elevate to Leadership when needed
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts
• Demonstrate punctuality and ensure availability and responsiveness in a remote setting
• Maintain daily expected case volume with an accuracy score of 98%+

Qualifications

• 3+ years of fraud experience, preferably within fintech
• 1+ years quality assurance experience, preferably within fintech
• Demonstrated ability to work independently with leadership and exhibit strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement
• Proven track record of identifying and resolving quality issues and driving process improvements
• Self‑motivated, reliable, and focused on tasks
• Positive attitude with excellent interpersonal skills and ability to build relationships at all levels
• Experience with industry‑specific tools and standards, including Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

Base Pay Grade

D

Equity Grade

1

Compensation

Affirm provides a simple and transparent pay structure. Base pay is $55,000–$75,000 per year. Employees may also receive monthly stipends for health, wellness, tech spending, and other benefits, and may be eligible for equity rewards offered by the parent company.

Benefits

• Health care coverage – premiums for all coverage levels for you and your dependents are covered 100%
• Flexible Spending Wallets – stipends for technology, food, lifestyle, and family expenses
• Time off – competitive vacation and holiday schedules
• Employee Stock Purchase Plan – ability to buy shares at a discount
• Other benefits available

Legal & Equal Opportunity

Affirm is proud to offer an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations during the hiring process.

We consider qualified applicants with arrest and conviction records for U.S. positions in Los Angeles or San Francisco pursuant to relevant ordinances.

By submitting your application, you acknowledge that you have read the Global Candidate Privacy Notice and give informed consent to the collection, processing, use, and storage of your personal information as described.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Management and Manufacturing

Location

Remote – may require occasional office presence in assigned location within country of employment.