Global Systems Engineer

Description

Major Job Functions :

Architect, design and implement enterprise Office 365 solutions with expert skills in end-to-end mail flow, Exchange online, Identity, Authentication, Administration, Implementation, Copilot and MS TEAMs. Provide strategic guidance to optimize service delivery of Finning’s software services globally. Liaise with regional IT infrastructure teams to unify service architecture.

Provide high technical expertise and act as a the “last line of support and expertise” with global and regional support teams and issues involving Office 365 or other Exchange and MS TEAMs software services.

Analyze the design and assist various projects in the implementation of new technologies that integrate or inter-operate with existing software services and features. Ensure 3rd party products are integrated optimally with core infrastructure items.

Ensure Digital & IT teams are able to test out new “edge” products without impacting production systems. Support their efforts in finding differentiating services.

Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountabilities and remediate any concerns raised.

Support various business initiatives by creating documentation and support procedures for projects that utilize software services and other Digital Workplace Management (DWM) related software services.

Education & Experience :

8+ years’ experience administering Microsoft’s core IT services such as Exchange online, end-to-end mail flow, MS TEAMs, Active Directory, Azure AD and related Microsoft services and platforms.

4+ year technical degree in an IT related field

5+ years’ experience using PowerShell in a production environment.

5+ years’ experience administering Office 365 tenants.

Mandatory Must-Have Skills :

Excellent communication skills, problem framing, problem solving and critical thinking. Ability to analyze complex issues logically, identify root cause and propose practical solutions with a focus on User Experience and Security. Emotionally intelligent, excellent time management and prioritization skills. Works effectively in cross-functional teams, builds trust and maintains positive relationships.

End-to-end mail flow, Exchange Server, Exchange online, Exchange SE

• SMTP, Mail Connectors, Mail Clients
• Mail Hygiene - DFO and Proofpoint ideally

Microsoft Teams, Teams Voice, Copilot

Solid understanding of supporting systems and processes such as :

Nice-to-have (Not Mandatory) skills :

VDI / Citrix, Network, NetApp and File services management

Automation and scripting

Authentication and authorization protocols : OAuth 2.0, SAML, Kerberos, ADFS, SSO, MS Entra Privileged Identity Management (PIM)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.