Service Technician & Operations Specialist

Service Technician

The Service Technician & Operations Specialist is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field. Ensure timely follow-up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders. This position will be located in Cambridge, Canada and will report to the Vice President, Customer Service Americas & Asia.

Technician Responsibilities :

• Perform equipment repairs at some customer sites in the field and at Cold Jet’s Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machinery.
• Provide technical phone support & hands-on troubleshooting.
• Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork.
• Contribute to sales of parts and service.
• Support other Cold Jet departments, sales, engineering and operations.
• Able and willing to travel up to 10% of the time, including international travel.
• Resolves customer issues diplomatically and creates value for both customers and Cold Jet in a professional manner.
• Communicates clearly and effectively with customers in a training situation.
• Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments.
• Effectively schedules workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.

Operations Support Responsibilities :

Inventory Management :

Generation of Revenue within Assigned Territories :

Shipping :

Department Support :

Position Requirements :

Education & Experience :

Skill Competencies :

About Cold Jet :

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com