Customer Service Technician

Marlin Spring Developments is an award-winning development company, developing and building low-rise and high-rise communities throughout Toronto and the GTA.

The company’s focus lies in delivering outstanding homes in areas with unique and desirable amenities. Marlin Spring Developments’ unique corporate culture is based on its core values and influences all areas of the business.

We are looking for a talented Customer Care Technician to join our team. The primary purpose of the role is to support the Customer Care Team in their day-to-day operations, through interactions with homeowner’s, management, trades, and employees.

The Service Technician position is best suited to a detail-oriented, organized individual who is passionate about Customer Service Excellence.

Someone who possesses a self-motivating attitude and who enjoys working both independently and as part of a dynamic team.

Roles and Responsibilities :

The Service Technician will be responsible for activities such as, but not limited to :

• Work with the Warranty Director, Manager, homeowner’s, and trades
• Provide fair, timely, quality, and consistent service to homeowners
• Follow-up on homeowner concerns and inquiries by providing prompt accurate responses within 1 business day
• Maintain Marlin Spring brand by providing the highest level of workmanship.
• Review and complete deficiencies identified by the Customer Care team for PDI, 30-Day, Year-End & 2-Year, ensuring all warranted items are addressed prior to the deadlines set by Tarion
• Conduct in-person assessments during the warranty period for warranty requests and determine if items are warrantable
• Attend site meetings as needed as well as participate in any other coordination of project meetings as required
• Maintain positive homeowner relationships by providing homeowners with knowledgeable, timely and professional service
• Complete approved warranty service requests, deficiencies such as, drywall repairs, painting, minor floor repairs, mullion repairs-scratches, dents, paint scuffs.

Plumbing repairs, leak repairs and perform all other duties as assigned.

Key Attributes of the Position :

• Demonstrated ability to balance multiple priorities in a dynamic environment
• A keen eye for attention to detail
• Sound knowledge of building methodologies
• Excellent conflict resolution skills. Ability to effectively handle confrontational situations.
• Going the extra mile to engage homeowners
• Self-motivated, proactive, and adaptable with a strong willingness to learn and be challenged.
• Flexible- will be required to work at different sites
• Fluent in written and spoken English
• Adaptable to changing environments

Preferred Skills :

• Outstanding customer service skills, anticipating and responding to the needs of our homeowner’s
• Strong time-management and organizational skills
• Works well in Team environments
• Knowledge of the Construction Performance Guidelines

Qualifications and Experience :

• Minimum 3 years’ experience in a similar role in new home construction
• Strong Knowledge of the Ontario New Home Warranties Plan Act and Condominium Act to address warrantable deficiencies
• Knowledge of Ontario Building Codes and construction contracts
• Must have a valid G class driver’s license
• Excellent interpersonal skills and proven ability to provide courteous, reliable support and high-quality customer service to employees, trades and homeowners
• Self-motivated, adaptable and flexible with the ability to work in a fast-paced environment
• Strong organizational skills and ability to prioritize effectively and meet deadlines; time management skills; and office management skills
• MS Office : Word, Excel, PowerPoint and Outlook

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, paid sick days, paid time-off, and the opportunity to have a rewarding employment experience with opportunity for growth and advancement.

If you are interested in learning more about Marlin Spring Developments, please visit our website at : https : / / marlinspringdevelopments.com /

Marlin Spring Developments is committed to providing an inclusive and accessible workplace. We are proud to be an equal opportunity employer, and we welcome applications from all individuals.

Should you require any accommodations at any point during the recruitment process, please let us know how we can support your needs.