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Retail Floor Team Member

Retail Floor Team Member

TalizeMississauga, ON, CAN
30+ days ago
Salary
CAD37 hourly
Job type
  • Part-time
Job description

Responsibilities : Departmental Duties

  • Greet customers in a professional and enthusiastic manner.
  • Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
  • Answer customer inquiries and solve customer complaints in a timely manner.
  • Achieve store sales goals by providing sound customer experience.
  • Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
  • Securely handle store funds.
  • Ensure that register areas and the retail floor are stocked at all time.
  • Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
  • Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
  • Ensure that all store opening and closing duties are performed.

Health and Safety

  • Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance to company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft.
  • Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
  • Immediately report employee or customer accidents to management.

    • Other Duties

  • Answer On-Site Donations door to receive donations from customers; assisting customers with moving / unloading product when necessary.
  • Effectively handle all incoming phone calls by providing required information or transferring calls.
  • Roll racks as needed from fitting room and processing department to retail floor.
  • Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
  • Assist management with the preparation and execution of sale days.
  • Perform additional job-related duties as requested by management.

    • Experience :

  • 1+ years of experience working in retail.
  • Previous work in a thrift retail environment is considered an asset.

    • Core Competencies :

  • Sales Oriented- Engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
  • Basic Math and Money Handling- Properly facilitate all register transactions.
  • Problem Solving- Troubleshoot customer issues or complaints with little to no assistance from management.
  • Communication Skills- Interactions with customers are enthusiastic, polite, professional, and informative.
  • Collaboration- Must work well independently and as part of a team.

    • Physical Requirements :

  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift.
  • Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

    • Work Environment :

  • Exposure to dust — all designated shift.
  • Exposure to periodic temperature fluctuations and noise levels.
  • Candidates required to have open availability
  • Interaction with customers, clients, and the public at large.