Client Advisor - Toronto Yorkdale
POSITION OVERVIEW :
Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style.
Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving / exceeding individual and store goals.
RESPONSIBILITIES :
- Engage with clients in accordance with the Moncler Selling and Service standards
- Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)
- Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients
- Maintain company merchandise presentation standards
- Proactively follow-up with customer charge sends, repairs and holds
- Develop and maintain product knowledge
- Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
- Support in inventory preparation and execution
- Partner with all employees in the store to maintain a collaborative work environment
- Additional responsibilities as assigned
QUALIFICATIONS :
- Previous experience in luxury retail
- Proven track record of successful sales generation, building and developing client relations
- Results-driven and customer focused
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel and Outlook)
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