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Great Canadian Gaming Corp.
Technical Support SpecialistGreat Canadian Gaming Corp. • Winnipeg, Manitoba, Canada
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Technical Support Specialist

Technical Support Specialist

Great Canadian Gaming Corp. • Winnipeg, Manitoba, Canada
30+ days ago
Job type
  • Full-time
Job description
Brainhunter is currently seeking the services of a "Technical Support Specialist " for a contract role with one of our valued Clients.

Hiring Leader Location: Toronto
Work Style: Hybrid (3 days in office)
Location city(s): Winnipeg or Toronto
Anticipated Start Date: 3 weeks from start date
End Date: 8 months duration
37.5 hour work week
Reliability Clearance required: Yes

Any specific tools/skillset: Knowledge of a security log.

Role profile description:
The Technical Support Specialist is responsible for supporting existing technologies. Providing operational excellence of existing security technologies and services. They will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:

General
    • Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
    • Follow ITIL best practices re: incident management, problem management, change management
    • Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
    • Crystal clear communication skills and provide detailed documentation as required

Security Services
    • Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
    • Embody world-class service and support
    • Deploy solution components and participate in appropriate functional and non-functional testing
    • Work with internal and external stakeholder teams to implement / validate solution integration points

Other
    • Participate in meetings and training events with a willingness to share knowledge and learn from others
    • Demonstrate commitment to respectful workplace and workplace diversity initiatives
    • Foster the department's culture with a focus on teamwork and stewardship with business units
    • Support continual improvements of squad and department methods, tools and techniques

Required Capabilities:
    • A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required
    • Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required
    • General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.
    • Automation or scripting background with Powershell, Python, GitLab & Ansible
    • Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
    • Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
    • Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations

What really sets you apart:
    • Not being satisfied with 'just doing the job', but finding ways to continually improve processes and services
    • Familiarity or experience with Splunk or other logging platforms
    • Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)
    • Some experience with JIRA, ServiceNow and Confluence documentation
    • A willingness to learn both existing and go-forward technology stacks

How to Apply:
Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right.

E-mail: Please email Swetha at swetha.raj@brainhunter.com with an attached copy of your CV.

We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.
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Technical Support Specialist • Winnipeg, Manitoba, Canada

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