Software Development Engineer, AFT - Item Exception Handling (IEH)

We are the Item Exception Handling team. Our focus is on building a flexible and scalable architecture that can adapt to a rapidly evolving global fulfillment infrastructure, leveraging innovative technologies that help enable the automation of the "unhappy" paths throughout Amazon's fulfillment operations. Whenever possible, our systems self-heal defects without interrupting the main inventory flow and without additional human input. Where human intervention is necessary, our solutions guide the associate through the defect resolution process to maximize quality and efficiency. And in the words of the great Winston Wolf, "[We] solve problems." But what problems are we solving?

An Amazon fulfillment center can appear to be a chaotic place. With millions of items moving in and out of fulfillment centers every minute, a quick peek under roof would reveal a manic scene. You would see associates, fixed machinery, vehicles, and robots flying about at break-neck speeds and accessing a breathtaking number of shelves and bins for storing products. In reality, however, this activity is all highly organized and orchestrated by software, with each movement carefully planned and optimized. However, there are times when mistakes occur, and products get lost. When that happens, how does a fulfillment center operating at that size, speed, and scale recover gracefully and prevent entropy? How do we find a needle in a haystack when we’re constantly shuffling the haystack around? And how do we do it at extreme scale in an environment of constant growth?

This is the job of Item Exception Handling. We operate at a nexus of machine learning, computer vision, robotics, and healthy measure of hard-earned expertise in operations optimization approaches to build automated, algorithmic approaches to solving these problems at minimal cost. We leverage massive graph and non-relational databases, vision, and machine learning systems to create cutting edge software, building automated processes and workflows in the most complex operational problem space in the business world.

Key job responsibilities

• You will build new software services and tools from scratch and improve existing systems
• You will create simple solutions for complex business and operational problems
• You will work closely with business, physical processes and operations to optimize systems and processes
• You will design and implement scalable solutions and solve complex problems
• You will learn how to build robust solutions that operate at Amazon scale
• You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
• You will operate in a set of interconnected small teams of engineers to build solutions that impact Amazon's customers around the world
• You will get opportunity to work with senior technical leaders to review and improve your designs and solutions

A day in the life

Beyond the regular responsibilities of a software developer, the space drives continuous learning and self development as we work to augment the multiple operational processes supported by AFT. You will face different technical and operational challenges and will have teammates to help you through it. You will be encouraged to explore ideas and propose projects. You will work alongside product specialists and subject-matter-experts from multiple topics to identify and propose solutions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. RRSP

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

AFT’s Quality team drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction.

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