user support technician

Work setting

• Relocation costs covered by employer
• Willing to relocate

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Personal suitability

• Accurate
• Organized
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 35 hours per week