Is this job for you
Do you believe in putting the customer first
Are you a team player and do you have an incredible sense of leadership
Are you motivated by achievement goals
The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities
Reporting to the Store Manager the Operations Supervisor will have the following responsibilities :
- Maintain excellence in store merchandising detail and customer service
- Recruit hire and develop staff through coaching goal setting and conducting performance appraisals
- Handle escalated customer service issues and offer solutions
- Ensure 100% customer satisfaction
- Lead by example promoting teamwork within all departments
- Ensure a high-level of data entry accuracy with minimal errors
- Maintain store inventory levels and inventory accuracy
- Control and reporting of Accounts Receivable and Accounts Payable
- Understand implement and ensure compliance with all Brick Group policies & procedures
Qualifications
High school diploma or equivalent; post secondary education an asset2 or more years of customer service or sales experiencePrevious retail Supervisory or Senior Associate experience an assetProven track record in customer service operations and merchandisingExcellent verbal and written communication skillsHighly developed problem solving skillsGood time management skills and work ethicThe ability to promote an extreme level of excellence and pride in customer service and store detailFlexibility to work any shift including evenings and weekends as requiredWhy The Brick
A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to
Required Experience :
Manager
Key Skills
Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development
Employment Type : Full-Time
Department / Functional Area : Retail Management
Experience : years
Vacancy : 1