Program QC Specialist

PRIMARY DUTIES AND RESPONSIBILITIES:

• Conduct quality control verifications of program related activities/services based on PQC SOPs;
• Ensure that all policies and SOPs are strictly followed and adhered to;
• Document quality control observations in approved report templates;
• Ensure quality control records are appropriately maintained, archived and easily retrievable upon request ;
• Provide quality controls to resolve observations within predetermined timelines;
• Escalate quality control critical or major issues, and work with the affected departmental management on additional investigations as required. Escalate to senior management as necessary;
• Maintain and report appropriate metrics, including, but not limited to quality control reviews to program and senior management;
• Collaborate in the creation and implementation of corrective action plan, as required;
• Actively collaborate with the program team and senior management to achieve customer requirements.
• As required, prepare for and participate in external audits;
• Implement and/or support continual process improvement related to specific Program and/or internal AmerisourceBergen Canada processes as assigned;
• Participate in meetings with Programs and other supporting departments;
• Support applicable training as assigned;
• Understand and apply AmerisourceBergen Canada’s Confidentiality and Privacy Agreements.
• Responsible to report all Adverse Events to the assigned units/departments
• The PQCS associate will also be assigned other duties and tasks as required from time to time.
• May be required to be on standby/ on call as part of this role.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor of Science or equivalent in business or scientific field is preferred;
• Normally requires a minimum of four (4) years related and progressively responsible experience in a similar position;
• Minimum of 3 years experience in quality control and/or quality assurance roles, with preference to health care, pharmaceutical or CRO industry;
• Possession of quality professional certification from an established organization is an asset
• Familiarity with documentation tools.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Demonstration of sound judgment and critical thinking skills are essential;
• Excellent organizational skills;
• Extreme attention to detail and accuracy;
• Strong analytical, proactive problem-solving and conceptual skills;
• Strong knowledge of relevant technology, tools and software;
• Demonstrate high adaptability and flexibility;
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail;
• Excellent teamwork and interpersonal skills;
• Excellent relationship building skills;
• Ability to perform several tasks simultaneously and independently and to prioritize work load and consistently meet deadlines;
• Bilingualism, French/English is required.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.