Application Support Specialist

Application Support Specialist

Vernon, British Columbia

Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational excellence , they play a vital role in supporting Tolko’s Sales, Marketing, and Logistics teams. If you’re ready for the perfect blend of innovation and impact, read on to learn more!

We’re looking for an Application Support Specialist to join our head office in Vernon, British Columbia . Here, you’ll be part of Tolko’s corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.

Our ideal candidate has the following qualifications :

• 3+ years’ experience in customer service and application or systems support in a support role or equivalent.
• Demonstrated understanding of ITIL Procedures, including incident, problem, and change management.
• Proven client / customer support experience in a medium to large business environment.
• Broad-based business skills and acumen.
• Strong understanding of business concepts and processes , combined with technical systems experience .
• Experience with finance, work management, inventory, order to cash , and customer relationship processes.
• Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics, Dynamics , or JDE is an asset.
• Self-starter with a solution-focused, creative and collaborative approach.
• Strong verbal and written communication skills .
• Commitment to integrity and managing sensitive information with discretion.

We value diversity at Tolko and understand that experience and knowledge come in many forms. Even if you don’t have all the qualifications above, we encourage you to apply. We would love to hear your story and have you grow with us.

In this role, you will :

Implement and maintain effective support processes to ensure timely issue resolution and process improvement.

Develop and maintain documentation for incident tracking and solutions.

Assist in maximizing the strategic use of system capabilities and the application support function.

So, what’s in it for you?

The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here. to learn about the region and find out why life is better here.

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