Contact Centre Agent
Contact Centre Agent
9005 Boul du Quartier, Brossard, QC J4Y 0A8, 9005 Boul du Quartier, Brossard, Quebec, Canada Req #2874 Thursday, May 9, 2024
Join our team
Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations.
We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.
Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
JOB SUMMARY
The Contact Centre Agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.
RESPONSIBILITIES
- Ensures the handling of incoming calls
- Assist with outbound calls as needed
- Responds to customer questions
- Route calls or requests that are outside the established framework to the right place
- Listens, analyzes and diagnoses the nature of the problems
- Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
- Ensure customer satisfaction
- Ensures that taking calls is a priority
- Answers questions and provide customer service to our customers, including being responsible for handling emails
- Communicates second and third level problems to the various internal levels
- Commits to maintaining harmonious relationships with customers and the internal team
- Other related tasks
EXPERIENCE
1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
High school education or equivalent. Post-Secondary education an asset.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
Agent(e) centre de contact
Tu souhaites assister nos membres par téléphone en cas de panne ou situation d’urgence sur la route? CAA-Québec recherche un(e) Agent(e) pour notre centre d’appels de Montréal. Rabais variés dans nos centres Voyages, pour vos assurances et chez nos partenaires. ...
Bilingual (EN/FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- FRANCAIS) en centre d’appel (De la maison)
Do you possess strong communication skills, enjoy working independently, and are interested in joining a dynamic team that values exceptional customer service ? We are seeking a dedicated and customer-focused professional to join our team as Remote Bilingual Contact Service Agent. The Contact Servic...
Bilingual Customer Service Representative
The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company fo...
Inside Sales Representative
Reporting to the Customer Success Manager, the Inside Sales Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Job Title: Inside Sales Representative. To be successful as an inside sales represent...
Adjoint(e) administratif(ve) / Administrative Assistant
L’adjoint(e) administratif(ve) travaille en étroite collaboration avec les membres de l'équipe du bureau exécutif en apportant un appui aux fonctions administratives et à l’accueil afin de faciliter le flux de travail et d’améliorer la productivité. Le titulaire du poste nécessite un mélange de comp...
Experienced Sales Account Executive (Work From Home) - Earn up to $26.25+CAD/hr
This exciting position offers the flexibility to work from home, utilizing cutting-edge software tools to connect with potential customers. Dedicated workspace at home and equipment. Your excellent phone presence, B2C experience (no cold calls!), and strong communication skills will set you apart. S...
Administrative assistant
Principales responsabilités : - Gérer la facturation avec les fournisseurs (réception des factures dans SAP, gestion des workflows dans SAP, compilation des factures dans les tableaux de suivi) - Suivi des demandes du département d'approvisionnement de Toronto pour la facturation; - Faire les dem...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Sales Representative
Sales Professional – LEADS PROVIDED. Currently seeking an experienced salesperson. The sales professional would go to the pre-set appointments for the assessment and to close the sale. Majority of the leads are booked from our sales team. ...
Remote Bilingual English/French FT Sunrise Shift Call Center Rep
Manage large amounts of inbound calls and make consistent outbound calls. At least one year of previous high-volume call center experience. REMOTE Bilingual FR/EN Customer Service Agent. AnswerNet operates more than 20 contact centers within the continental. ...