Onsite Manager - Toronto Pearson

We are Wait n’ Rest — one of the fastest-growing airport hospitality companies in the region.

We operate Smart Rooms inside major hub airports, redefining how travelers rest, recharge and move through their journey through technology, efficiency and thoughtful design.

And now, we’re expanding into Toronto Pearson International Airport (YYZ).

If you have experience in airport operations at YYZ or if you’re eager to learn and want to join a company that’s growing, innovating and setting a new standard for passenger comfort. This role is for you.

Why Wait N’ Rest?

Because we are not a traditional airport operation.

We build smart, modern, seamless environments powered by tech, clear processes and people who care. At YYZ, you’ll be part of the team that brings this vision to life.

You’ll work in a structured, organized, and supportive environment, with real opportunities to grow, lead and continue building your career in the airport industry.

What You’ll Do

• Lead and coordinate all operations at our YYZ location.
• Track KPIs, revenue, schedules and service quality to ensure smooth daily performance.
• Maintain relationships with airport partners and ensure all regulatory requirements are met.
• Manage and develop a team of supervisors and staff: training, schedules, performance, coaching.
• Support VIP passengers and resolve operational issues with professionalism.
• Oversee safety, security and access protocols.
• Ensure all services — front desk, cleaning, logistics — run consistently and efficiently.
• Prepare periodic reports and recommend improvements that elevate the guest experience.

What We’re Looking For

• Minimum 3 years in a similar operational role.
• Direct experience at Toronto Pearson (YYZ) or similar high-traffic airport environments.
• Background in Business Administration, Tourism, Logistics, or related fields.
• Strong leadership, communication and conflict-resolution skills.
• Experience managing teams and monitoring KPIs.
• Intermediate–advanced English (French is an advantage).
• Availability for rotating shifts, weekends and holidays.
• Solid proficiency in office tools (Excel, email, reporting).

What We Offer

• A stable, well-structured environment with flexibility and modern tools.
• Real career growth and development in a company expanding internationally.
• Continuous training in smart hospitality, airport procedures and leadership.
• The opportunity to be part of a pioneering tech-hospitality brand operating in some of the most important airports in the region.

If you’re excited about airport operations, technology, people and delivering an elevated passenger experience — we want to meet you.

Job Type: Full-time

Location: Toronto Pearson International Airport

Schedule: In person, rotating shifts