Assistant Operation Manager

Responsibilities

• Assist in the coordination and execution of daily operational activities to meet business objectives.
• Oversee the recruitment process for healthcare professionals and ensuring recruitment target is meet by collaborating with recruiters to meet client's need.
• Collaborating with administrative staff to ensure accurate records staff credentials is up to standards.
• Collaborate with team members to identify areas for improvement in workflow and efficiency.
• Build strong relationship with client to ensure service satisfaction
• Respond to inquiries from team members and provide assistance as necessary to resolve issues.
• Participate in training sessions and continuous improvement initiatives to develop skills and knowledge relevant to the role.
• Implement tools and technologies (e.g., scheduling software, recruitment platforms) to streamline operations.
• Manage and report on key performance indicators (KPIs), including staffing metrics, client satisfaction, and operational costs.
• Work with finance teams to track revenue, expenses, and ensure efficient use of resources.
• Lead and supervise a team of recruiters, schedulers, and other operations staff.
• Maintain accurate records of staffing activities, including contracts, payroll, timesheets, and certifications.
• Prepare regular reports for upper management, detailing operational performance, client feedback, and staffing metrics.
• Ensure proper documentation for compliance with labor laws, healthcare regulations, and client agreements.

Qualification and Skills Requirements.

Post -secondary education in business, healthcare related field.

Minimum 3 years leadership experience.

Strong knowledge and Understanding of different roles within healthcare (e.g., nursing, allied health, administrative) .

Expertise in workforce planning and the ability to balance demand with supply

Excellent communication skills, organization skills, both verbal and written.

Ability to analyze data, identify trends, and make decisions that improve operational performance.

Proficiency in using standard office software (e.g., Microsoft Office Suite).

Strong organizational skills and the ability to juggle multiple projects and priorities simultaneously

Strong understanding of budgeting, cost control, and financial management in a healthcare staffing context.

Flexibility to adapt to changing priorities and work demands.

This position is ideal for individuals seeking an opportunity tocontribute meaningfully within an operations-focused environment whiledeveloping their professional skills.

Job Type : Full-time

Benefits :

Dental care

Extended health care

On-site gym

Vision care

Work from home

Flexible language requirement :

English required

Schedule :

Monday to Friday

On call

Education :

Bachelor's Degree (required)

Experience :

Leadership : 3 years (required)

healthcare related : 2 years (required)

Work Location : Hybrid remote in Calgary, AB T2E 7H7

Expected start date : 2024-12-16