Customer Account Manager

Et si votre talent prenait forme chez nous ?/ And what if your talent were to take shape with us?

Publicado el 2/12/2025

Labor

WINFLIGHT & TECHNICAL DATA SHEETS

• Create missing technical data sheets
• Review and correct existing technical sheets
• Create new items in the system
• Print technical manuals for each department before the launch of a new cycle
• Create and monitor cycle rotation tables by airline
• Create “plating guides” and “menus” documents for each airline and each cycle
• Create boarding bills and/or ratio tables

QDS (Quality Department System)

• Respond to customer complaints and follow up on corrective actions internally
• Log customer complaints into Newrest internal Quality Management System (QMS)

COSTINGS / PRICING / BILLING

• Costing: Calculate meal costs and set sales prices for client offers
• Monitor and update client price lists
• Communicate internally all price updates to be applied in Winflight
• Create flight templates in WF Flights
• Verify prices on the first flights of each cycle

COMMERCIAL REPRESENTATION

• Respond to customer requests and coordinate actions with department heads; ensure proper implementation
• Receive customers and present new menus in collaboration with the kitchen (presentations)
• Act as the local representative for clients and manage day-to-day relationships at the station
• Welcome clients during visits and tastings to audit service quality (Chef Tables)

ROLE SUMMARY – COMMERCIAL MANAGER

As Commercial Manager of the subsidiary, you are the main interface between airline customers and internal teams.

You will ensure that all operational information (flight schedules, manuals, menu changes, and any other instructions) is communicated to all key personnel. You will ensure that instructions are clearly understood, implemented, and followed.

You will closely monitor compliance with service delivery standards (flight checks, Chef Tables, etc.).
You will ensure accurate billing and that all items are invoiced at the correct prices.

You will maintain excellent relationships with stakeholders to build strong and long-term operational and commercial partnerships.

You will ensure fluid and centralized communication between clients and internal operations.

You will monitor crew feedback and provide appropriate responses within 24 hours.
You will follow up on corrective actions to ensure proper closure.

You will contribute to business development by building relations with new clients and supporting contract negotiations.

You will ensure the airline quality dashboard is properly maintained.17

Perfil

• Diplôme universitaire en administration des affaires, gestion ou dans un domaine connexe
• Au moins deux ans d'expérience dans des postes commerciaux ou de service à la clientèle.
• Une expérience préalable dans les services à la clientèle des compagnies aériennes est appréciée
• Anglais et français courants
• Orientation client, empathie, capacité de négociation, constance, travail sous pression, sens des résultats.
• La satisfaction du client sera votre priorité
• Souci du détail
• Soucieux du respect des règles à tout moment
• Bien organisé(e), rigoureux(se) et méthodique, mais flexible pour s'adapter aux contraintes locales
• Sensibilité commerciale
• Personnalité pragmatique
• Excellente maîtrise de l'outil informatique (Office Suite)

A PROPOS DE NEWREST :

Spécialiste de la restauration hors foyer dans 54 pays, et seul acteur à intervenir dans tous les secteurs de la restauration et des services associés, Newrest est l'un des leaders mondiaux de la restauration multisectorielle.

Nos 36 000 collaborateurs engagés et talentueux mettent tout en œuvre pour offrir aux consommateurs des repas équilibrés, diversifiés et savoureux tout en respectant scrupuleusement les normes d'hygiène et de sécurité alimentaire.

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• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in commercial or customer services positions
• A previous experience on Airlines customer services is appreciated
• English and French fluent
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focussed on compliance at all time
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

Competencias

commerce Manager customerservice