Purchasing specialist call center agent

Job Description

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service.

What you’re responsible for:

• Answering incoming calls related to the purchase of used vehicles
• Understanding the specific needs of our customers and offering personalized solutions
• Highlighting our unique business model and sustainability benefits
• Negotiating and concluding the purchase of cars, keeping in mind purchasing objectives and customer satisfaction
• Following up on pending customer requests related to sales and purchase

Qualifications

To join our team:

• You are bilingual in French and English (required)
• You have previous call center experience (1 year)
• You have excellent negotiation and persuasion skills
• You have excellent customer service and communication skills
• You have the ability to multi-task in a fast-paced environment