Commercial Mortgage Administrator

The Role

As one of the MCAP Group of Companies, MCAP Financial Corporation ( MCAP ) originates and services commercial mortgages loans on behalf of its investors.

Reporting to the Manager, Loan Servicing this role is for responsible for post-funding activities on our commercial CMHC-Insured and Conventional Mortgages per the terms of our loan agreements, investor servicing agreements and established policies and procedures.

This is a functional role across the portfolio with a key focus and understanding of municipal tax processing and commercial mortgage legal documentation.

Additional responsibilities include payment processing, PPSA renewals, mortgage amendment processing and other functions as assigned while providing exceptional customer service to our Investors, Borrowers and internal contacts.

Tax Escrow Management

• Assume responsibility for the commercial mortgage portfolio’s tax escrow accounts by understanding tax installment due dates and processes for each municipality across Canada on the underlying mortgaged properties.
• Collect tax bills and prepare the backup to ensure the timely payment of tax disbursements to the municipality.
• Process tax disbursements to the mortgage system and reconcile the cash disbursements to the amount processed on the system.
• Prepare tax escrow analysis on mortgage accounts to ensure that sufficient funds are on hand to make the tax payments to the municipality and communicate any shortfalls or monthly payment changes to the borrower.
• Explore, test and pursue automation opportunities on the mortgage system as it relates to tax escrow functionality.
• Review and update procedures and policies as related to tax escrow management.

Solicitor Final Reports

• Follow up for solicitor final reports within 45 days of funding to ensure that final, signed mortgage documents are received from solicitors and stored to the individual mortgage files to ensure that MCAP has a perfected security interest in the mortgaged property.
• Review solicitor final reports per the established procedures and document and follow up for any shortfalls or clarifications.
• Manage the solicitor final reports event on the system by knowing which events are coming due and which are past due. Maintain status notes on the system for any outstanding items and escalate past due events.
• Ensure that previous charges on title are discharged.

PPSA Administration

• Maintain Personal Property Security Action (PPSA) renewals and amendments on the system.
• Liase with borrowers and the third-party vendor on PPSA renewals and amendments.
• Review PPSA renewals and amendments received for accuracy and ensure evidence is saved to the mortgage file.
• Payment Processing and Daily Deposit Reconciliation
• Post payments and the payment of invoices to the mortgage system, daily, as required.
• Prepare daily reconciliations, deposit slips and ensure cheques are deposited at the bank.
• Higher payment processing volumes occur on the first and fifth of the month with primary servicer payments coming in on the fifth.
• Pursue payment processing automation efficiencies on system.

Mortgage Discharge Processing

• Handle all mortgage discharge legal documentation in a timely and professional manner to support the borrower in their satisfaction of the mortgage obligation.
• Liase with solicitors on the execution of mortgage discharge documentation and ensure backup is maintained in the mortgage file.
• Other Post-Funding Activities
• Obtain and review quarterly CMBS reports from the primary servicer and follow up and escalate shortfalls Participate in internal and external audits.
• Effectively liaise with other Commercial and Corporate teams such as Origination, Funding, Portfolio Management, Investor Operations, Finance and Treasury.
• Other activities as required to meet objectives of Commercial Servicing unit.

What You Bring To The Team

• 2+ years’ experience in commercial mortgage administration with a focus on tax escrow administration and knowledge of commercial mortgage legal documentation
• Experience working in a loan servicing system
• Proven track record of being a self-starter and taking initiative
• Excellent time management skills with an ability to handle multiple tasks in a proactive manner
• Excellent customer service skills
• Exceptional verbal and written communication
• Proficient with Microsoft Outlook, MS Word, MS Excel, MS PowerPoint
• Demonstrated ability to communicate and pursue automation and process efficiencies
• Strong organization and analytical skills
• Self-driven and motivated to work in a dynamic environment where independent and teamwork is required
• Proficient with numerical analysis and review of loan agreements
• Bilingual (French and English)
• Post-secondary diploma or degree
30+ days ago