Information Technology Technician

Leduc County is looking for an experienced and highly motivated Information Technology Technician to join our team. Reporting to the Manager – Information Management and Technology, this exciting opportunity assists with operational information technology tasks. The technician is responsible for assisting service areas throughout the County with information technology requests and participating in various information technology projects.

Key Responsibilities

What you will do

• Supports the operation and use of computers, telephony, and other electronic technologies.
• Installs and configures new computer systems and software, as required.
• Prepares end of life Information Technology (IT) assets for disposal.
• Enters, updates, and follows up in the IT service request system as dictated by service levels.
• Maintains and troubleshoots the end user computer workstations and peripheral equipment (i.e., printers, scanners, digital cameras, etc.).
• Maintains documentation on systems and administrative procedures, as required.
• Adheres to guidelines set out in Leduc County’s policies and administrative directives.
• Accountable for working in compliance with the Alberta Occupational Health and Safety Act, Regulation and Code and participation in the Health, Safety and Wellness Program.
• Performs related duties as required.

Requirements

What you need to succeed

Must-have

• A high school diploma and a minimum of one (1) year in a post-secondary information technology program.
• Troubleshooting experience with Microsoft Windows.
• The ability to work independently but recognize when assistance is needed.
• The ability to prepare and follow clear, concise documentation.
• Proficiency with desktop, laptop, and tablet hardware and working with Microsoft Office applications.

Nice to have

• A service focus with strong verbal and written communication skills.
• Experience managing timelines and deliverables for self-directed work.
• Experience in varied information environments.