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Program Administrator, Student Development & Career Programming (SDCP)

Program Administrator, Student Development & Career Programming (SDCP)

InsideHigherEdAll Cities, Ontario
6 days ago
Salary
CA$90,595.00 yearly
Job type
  • Full-time
Job description

Program Administrator, Student Development & Career Programming (SDCP)

Date Posted : 03 / 21 / 2025

Req ID : 42242

Faculty / Division : Faculty of Applied Science & Engineering

Department : Professional Experience Year

Campus : St. George (Downtown Toronto)

Position Number : 00045216

Description : About Us :

The Engineering Career Centre (ECC) connects University of Toronto students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning. In addition to hosting a wide range of professional development workshops, events and services throughout the year, the ECC team runs the Professional Experience Year (PEY) Co-op program, a work-integrated learning program to connect engineering students with a wide range of industry opportunities. As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide a comfortable transition from academic to professional life.

Your Opportunity :

The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. The leadership team believes in recognizing and valuing our employees’ contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Under the general direction of the Director, Student Development & Career Programming, the ProgramAdministrator will work closely with the student development team to provide program administration and planning support for the development and delivery of curricular and co-curricular programming and logistics, including the registration and enrollmentprocess. The Program Administrator will also liaise with various stakeholders to ensure consistent administrative procedures are followed. This is a highly collaborative work environment dedicated to the success of our students. As a first point of contact for our current and prospective students and stakeholders, the Program Administrator plays a critical role in creating a positive, welcoming, and professional experience, while ensuring fast, efficient, and accurate customer service. The incumbent willbe strongly committed to student success and equity, diversity, and inclusion.

Your responsibilities will include :

  • Acting as the first point of contact for PEY Co-op program-related enquiries from students,staff and faculty.
  • Providing detailed information on program and / or course eligibility requirements, procedures,policies and deadlines.
  • Processing student registrations using ROSI, CSM (Symplicity), and Quercus.
  • Analyzing administrative processes and procedures and recommending changes for improvement.
  • Liaising with contacts to ensure consistent administration procedures are followed.
  • Resolving issues within the scope of the role and escalating problems as required.
  • Documenting and maintaining standard operating procedure
  • Maintaining information on digital platforms (such as Quercus and CSM) and / or printed materials

Essential Qualifications :

  • Bachelor's Degree in Business or acceptable combination of equivalent experience
  • Minimum three years of recent and related experience with career development programming, course coordination or office administration, including providing support in preparing program material and maintaining program / student information, preferably in a career development context
  • Experience working with learning management systems, such as Quercus (Canvas), CSM (Symplicity) or Orbis
  • Experience maintaining student record databases, e.g. Orbis, CSM (Symplicity), and ROSI
  • Experience working in a high-volume, fast-paced work environment with tight deadlines
  • Demonstrated knowledge and understanding of best practices in career development and / orwork-integrated learning theory
  • Superior organizational and time management skills with the ability to effectively balance time sensitive independent and team-based projects
  • Ability to quickly pivot to changing priorities
  • Strong problem-solving skills with the ability to independently troubleshoot issues within the parameters of policies, standard operating procedures and past practices
  • Strong written and verbal communications skills
  • Customer-service focused and dedicated to meeting the expectations and requirements of internal and external stakeholders
  • Strong proficiency with Microsoft Office Suites, with advanced proficiency in Excel
  • Self-motivated learner with demonstrated commitment to professional growth and development
  • Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
  • Assets (Nonessential) :

  • Knowledge of labour market trends, workplace standards and rights, and recruiting practices
  • Experience developing and delivering synchronous and / or asynchronous online and in-person career development programming
  • Certificate in projectmanagement\
  • To be successful in this role you will be :

  • Communicator
  • Organized
  • Proactive
  • Problem solver
  • Self-directed
  • Team player
  • Closing Date : 03 / 31 / 2025, 11 : 59PM ET

    Employee Group : USW

    Appointment Type : Budget - Continuing

    Schedule : Full-Time

    Pay Scale Group & Hiring Zone :

    USW Pay Band 10 $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

    Job Category : Student Services

    Recruiter : Mikha Amparo

    Lived Experience Statement

    Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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  • All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    Diversity Statement

    The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

    As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

    Accessibility Statement

    The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

    The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

    If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca .

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