Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

Position Overview:

We are seeking a detail-oriented and dependable AR/AP Specialist to join our accounting team. This is a 75% AR role and 25% AP role at this stage. The individual will be responsible for managing and collecting outstanding payments from customers. Be in charge of solving any billing issues. Depending on the needs for AP help, the individual will play a key role in maintaining timely and accurate accounts payable operations, match vendor invoices with POs and help in paying vendors according to their terms (Wires, EFTs and Cheques)

AR Key Responsibilities:

• Communicating with customers via phone and email to address overdue invoices and inquire about payment status and facilities collections.

• Targeting on keeping all customers’ accounts within the credit terms assigned to them.

• Working with customers to resolve payment issues, invoices problem, billing mistake, irregular tax calculations mistakes and others.

• Continuously monitoring and maintaining assigned accounts and report any concerns to the manager.

• Preparing and tracking account progress and updating databases.

• Professionally handling customer inquiries, including providing detailed reconciliations and statements, resolving payment disputes, and processing payments and refunds.

• Working with other departments to resolve billing, invoice, and payment discrepancies.

• Coordinating with the portal billing team (ARIBA, COUPA and Procurify, etc.) to make sure that all invoices are uploaded timely, approved and paid on time.
• Completing payment documents to customers (EFT & Wire payments authorizations)

AP Key Responsibilities:

• Process accounts payable transactions in a timely and accurate manner using legacy and/or SAP ERP systems, in accordance with company policies
• Respond to vendor inquiries professionally and within defined service levels
• Maintain accurate and up-to-date vendor records in compliance with audit and data retention standards
• Monitor invoice processing workflows and follow up to resolve open items or missing approvals

Competencies and skills

• Minimum 2 years of collections experience is a must.

• Previous experience in customer interaction.

• Strong attention to detail.

• Goal-oriented approach.

• Proficiency in Microsoft Excel and Adobe Acrobat.

• Strong problem resolution and reasoning abilities.

• Excellent written and verbal communication abilities.

• Ability to prioritize and manage multiple responsibilities.

• Knowledge/experience in Accounts Payable is a plus. (we will train you)

• Ability to work positively in a fast-paced environment.

• Negotiation skills.

• Strong organizational skills.

• Ability to effectively organize, prioritize, multi-task and manage time.

• Excellent attention to detail.

• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.