Application Engineer I

Working Hours: Monday - Friday, flexible hours with starting time am-am
Travel:
Possible travel for training or customer visits
Candidates must be able to travel between US and Canada

Job Description:

• Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution.
• Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed.
• Write diagnostic, assembly, and disassembly procedures.
• Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter.
• Provide technical assistance during the drafting of submissions.
• Analyze, research, propose solutions to problems concerning the discontinued products of client Grid Solutions. Test and industrialize the solution.
• Help materialize business opportunities.
• Check and approve the site reports of our technicians
• Carry out electrical and occasionally mechanical drawings.

Required Qualifications:

• Minimum of years of relevant experience
• Knowledge of electrical networks
• Knowledge of drawing software AutoCAD
• knowledge of office software (MS Office Suite)
• Fluency in French and English

Desired Characteristics:

• Be able to read and design electrical and mechanical plans
• Experience in Project Management is an asset
• Have good skills in interacting and communicating with customers and staff
• Ease of presenting information to an audience.
• Analytical skills, leadership

Education:

• Bachelor’s degree in mechanical engineering / or Technical Industrial engineering.