Job Description
Under the supervision of the Supervisor of Security, operates a state-of-the-art healthcare security and emergency control center. This position operates radio, telephone and various other tele-communications equipment to receive and relay information to the security services provider’s staff operating within Halton Healthcare.
The dispatcher with prioritizes and assigns emergency and non-emergency service calls to frontline security staff and coordinate with the Security Team Leaders often in stressful situations. Maintains logs and records of all activity as required in the dispatch and mobile records management system. Provides information to internal healthcare staff, municipal emergency services and other agencies as required.
Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and giving security related instructions to callers, the dispatcher will act as a front line representative of Halton Healthcare Security and Parking and provide excellent customer service.
The Dispatcher will have system responsibilities of security and life safety systems used by the security program. The Dispatcher will ensure Halton Healthcare security systems are being used appropriately and report to the Supervisor of Security all non-compliance issues with all applicable polices and protocols. Provide training to other dispatchers and security service provider’s staff. Dispatcher will assist as needed the Manager of Security and Parking and the Supervisor of Parking and Access Control with parking operations, enforcement activities, parking phone and badging and investigations
Qualifications
Formal Education Required :
Previous Relevant Experience Required :
Experience working in an organization that required the candidate to interact with advanced life safety, security and tele-communication systems with a centralized dispatch environment.
Additional Information
Salary : $ - $ per hour
Hours : Monday to Sunday- various rotating 12 hour shifts (Hours are subject to change based on operational requirements)
Date posted : September 5, 2024
Internal applicants due by : September 12, 2024
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