Cruise Account Representative Junior

Discover

The Opportunity

The Cruise Account Representative administers the planning forecasting contracting and precise delivery of awarded business to a cruise line directly impacting the companys financial results reputation and client relationships. Representative will work in a team-oriented multi-disciplinary environment in collaboration with the Ambassatours Cruise Corp. management team. This position requires a superiorly organized individual able to tackle multiple projects and duties with appropriate time management.

What youll do

Responsibilities

• Oversees the procurement of shore excursions through email contact with cruise line head offices
• Prepares proposals specific to the port and clients requested programs
• Sets tour schedules with the cruise line and works with the ship staff to provide capacities and clear waitlists
• Confirms supplier contracts
• Works with the ship staff to ensure accuracy of tour content being advertised to guests
• Monitors and develops the quality of the shore excursions and guest experiences
• Responds to shore excursion staff inquiries
• Preparation of daily paperwork used by support staff to ensure smooth tour dispatch
• Organization and confirmation of tour vehicles guides suppliers etc. for cruise arrivals
• Resolves shore excursion staff and guest concerns and complaints
• Responsible for reconciliation and signing of invoices
• Supports company cruise support staff including tour guides and pier coordinators
• Maintains strong communication with colleagues clients & partners
• Maintain tour statistics throughout season
• Participation in regular meetings with manager and department team

What youll need

Qualifications

Attributes of a Successful Candidate Include but are not limited to :

Excellent organizational skills

Post-secondary degree / diploma in Tourism or Business management

Excellent oral and written communication skills

Ability to work well under pressure multi-task and balance multiple goals and priorities

Ability to work with a minimum of supervision

Strong observation skills and attention to detail

Effective conflict resolution skills

Knowledge of Microsoft suite programs - Word Excel Teams Etc.

Friendly customer-focused personality

Professional manner and appearance

A little bit about us

Ambassatours Cruise Corp.

For over three decades Ambassatours has stood as a leader of excellence in sightseeing in Canadas East Coast offering award winning land and water tours across Nova Scotia New Brunswick and Prince Edward Island. Our heart beats in Halifax Nova Scotia where our journey began and continues to flourish.

Our purpose is clear : To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team Customers and Communities. This purpose echoes in every tour we conduct every story we share and every smile we bring to our guests faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada and discover why at Ambassatours Cruise Corp. we do more than just Cruise Excursions - we create memories that we hope will last a lifetime.

Ambassatours Cruise Corp. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs job requirements and individual qualifications regardless of age race colour religion creed sex sexual orientation gender identity gender expression physical or mental disability or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.

Are you interested

Work With Us

Benefits :

Health

Dental

Vision

Life

RRSP match

Paid time off

Wellness program

EAP

Required Experience :

Junior IC

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,Customer Service,Communication skills,Cold Calling,Math,Retail Sales,Account Management,Outside Sales,Relationship Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 46000 - 47000