Team Lead, Software Development (AI Voice)

Description

As Team Lead for AI Voice , you will have the opportunity to drive innovation in conversational AI technology that transforms customer interactions in transit. You'll be leading the development of our cutting-edge AI platform that replaces traditional IVR systems with intuitive, human-like interactions, enabling seamless trip booking, reservation management, and real-time information access. In this role, you'll split your time between hands-on technical contribution and people leadership , working in an autonomous environment where you'll solve interesting technical challenges while growing and mentoring a high-performing team.

Successful candidates will be located in Vancouver, BC. The AI Voice team is a hybrid team, meaning that you will be expected to work in the office 3 days a week (MWF) at our HQ located in Downtown Vancouver near the Waterfront Station.

Please note! Spare will be observing an end-of-year shutdown from December 25 to January 1. If you apply during this time, you may not hear about next steps until we return to the office on January 2. If you begin your interviews before the break, it's likely your interview process will pause after initial interview stages and resume in January.

About this role✨

In this role, you will...

• Set and execute technical direction for several key components of our platform.
• Lead quarterly planning and OKR definition while managing sprint cycles to deliver high-impact features and improvements
• Contribute as a senior-level individual contributor, writing high-quality code while balancing technical leadership responsibilities
• Build and manage an effective development team, focusing on mentorship, growth, and maintaining a high bar for technical excellence
• Collaborate closely with Product Managers and other Team Leads to define and execute on product strategy
• Participate in customer hackathons and help foster our developer ecosystem through strategic technical partnerships

About you ✨

You have...

It will be considered a plus if you have :

About AI Voice ✨

The AI Voice Team at Spare is transforming customer interactions through cutting-edge conversational AI technology. Our flagship product, AI Voice, replaces traditional IVR systems with intuitive, human-like interactions, allowing riders to seamlessly book trips, cancel reservations, and access real-time information without long wait times.

Designed to tackle challenges such as 24 / 7 service availability, high call volumes, and staffing shortages, AI Voice empowers transit agencies to improve operational efficiency while enhancing rider satisfaction. By prioritizing accessibility and creating equitable experiences for riders who prefer phone-based support, our team is committed to delivering scalable, human-centric AI solutions that make transit more inclusive, reliable, and efficient.

Spare's mission is empowering everyone to unlock the potential of mobility.

Spare is the future of shared transportation. We’re revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people’s lives easier and transit more equitable both for those with specialized mobility needs and those without.

With Spare’s Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

Take Ownership

Growth Mindset

Execute with Urgency

Drive Results

No Assholes

Customer-Obsession

Culture at Spare

You can read more about our culture (and how we work) here