Build Your Career and Future at Wynne.
Job Summary :
We’re hiring a self-motivated and enthusiastic Customer Success Manager to join our team. If you have experience working in a Customer Success and / or Sales environment, are well organized, able to work in a team and on your own initiative in various environments with non-technical and technical profiles and enjoy setting goals and analyzing metrics-driven data then we want to hear from you.
As a trusted advisor, the Customer Success Manager will be focused on customer loyalty, working with the customer to set goals, develop success strategies, solve customer issues, drive customer satisfaction and build close long-term client relationships through regularly updating customers on new and exciting products / functionality, sharing best practices, and engaging with customers where possible on system best usage.
The Customer Success Manager will also be helping customers with functionality and consulting requests by ensuring all relevant information is accurately captured and shared with internal teams.
Job Description : KEY RESPONSIBILITIES
KEY RESPONSIBILITIES
You will be responsible for :
- Be CS lead on assigned accounts
- Lead Customer Meetings
- Ensure assigned accounts profile is up to date in CRM systems
- Lead session to capture customer strategic goals / plan using metrics. Action on these goals
- Monitor, analyze, share and action on assigned customers priority service desk tickets
- Champion assigned customers’ requirements internally
- Advocate & be a voice for the customer
- Advocate & protect the business processes and integrity
- Monitor individual customers release version in production and champion regular updates
- Present at User Conferences
- On-board new customers to customer success team after Implementation phase
REQUIRED SKILLS AND COMPETENCIES
- 1-2 years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
- Strong interpersonal and communication skills, able to establish trust with clients and team members.
- Ability to relate complex models clearly.
- Excellent written, verbal, and listening skills.
- Tenacious, Get-Things-Done Attitude But must work well with others!
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective analytical skills
PREFERRED SKILLS AND COMPETENCIES
- 3+ years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
- 1-2 years of experience with Wynne Systems Products preferred
- Certified Customer Success Management Professional
TRAVEL
Travel at times may be required up to 15%, however on average travel will typically be lower.
Base salary range : $65,000 - $85,000 annually
Other compensation : This position is eligible to participate in the discretionary company bonus plan.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related reasons.
Worker Type : Regular
Regular
Number of Openings Available :
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