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Technical Business Analyst

Technical Business Analyst

BlueRock TMS B.V.Toronto, ON, CA
30+ days ago
Job description

Ready to be our next BlueRock-er? Let us whisper that beyond outstanding skills and expertise, we take pride in our values that lie within BLUEROCK :

B ottom-up approach : we encourage various ideas and opinions at all levels, which can bring the “Aha! moment” to the table.

L aughter : sharing funny stories or making jokes with each other is in our DNA.

U pbeat : together we spread positive vibes to our working environment.

E nthusiastic : we find the language of love and passion in what we are doing.

R esult-oriented : we manage to define the most effective path to achieve our goals.

O wnership : taking ownership is our favorite. We are trusted every step of the way.

C hallenges fearless : our approach to challenges is remarkable. We fight without fear!

K nowledgeable : we are always thirsty for knowledge and constantly invest in our expertise.

BlueRock TMS- Smarter all the way

BlueRock TMS is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We are expanding our operations in the North America market and are looking for skilled and experienced Technical Business Analyst to join our team.

How you will pave the way of your future with BlueRock

Join us as a Technical Business Analyst to play a pivotal role in driving the company's transition to a more product-driven approach. This role involves consulting with customers to leverage best practice templates built into the software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation. Additionally, the role requires close collaboration with cross-functional teams to ensure the seamless integration and deployment of BlueRock TMS.

How you can make an impact :

  • Customer Consultation & Best Practices : Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
  • Template Development & Optimization : Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
  • Project Collaboration : Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
  • Product-Driven Strategy : Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development.
  • Data Analysis & Reporting : Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations
  • Customer Success Collaboration : Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.

Going the extra miles is the mindset embedded in our DNA.

As a BlueRock-er, your benefits will include but not limited to :

  • Company devices (Macbook)
  • Employee Participation Plan
  • Employee Referral Program
  • Commuting allowance
  • Opportunities to take initiative and gain hands-on experience. Our motto : You learn by doing
  • A vibrant international working environment
  • Broaden your working experience in Europe, North America, and the Middle East.

    • By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximise your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment. Last but not least, you will also have fun and more flavours are waiting for you to enjoy as part of the Bluerock TMS team!

    Our hiring process

    Hit Apply button

    30 minute Join a 30 minute video call in the Introduction Interview

    Create a win-win : learn more about each other from multiple interviews

    Receive our job offer and prepare for your exciting journey with BlueRock TMS!

    BlueRock TMS is an equal opportunities employer. We take pride in our diverse workforce and inclusive workplace. Within a small team of open-minded talents, we ensure an attractive learning environment that you are looking for!

    Who you are and beyond :

  • Possess a Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
  • Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
  • Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
  • Strong understanding of TMS platforms and their applications in various industries.
  • Proficiency in Excel and possess strong analytical skills with a keen eye for data, numbers and KPIs
  • Strong experience with API utilisation and standardization for third-party system integrations.
  • Familiarity with SQL, BI tools, and other data visualization software, such as Lucid charts, Drawio,or Visio
  • Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively across teams and manage multiple stakeholders.
  • Excellent written and verbal communication skills, with fluency in English required.
  • Available to work in shifts (temporary), including providing 24 / 6 support

    • Share more about what you have and what you're eager to grow into :

  • Preferably have a background or experience in the logistics sector, with a focus on systems implementations and integrations and / or SaaS products.
  • Knowledge of OpenL or similar tools is a pro