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Customer Service Representative (Cambridge)

Customer Service Representative (Cambridge)

Challenger Motor Freight Inc.Cambridge, ON, Canada
20 days ago
Job type
  • Full-time
Job description

It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

Join our team as a CUSTOMER SERVICE REPRESENTATIVE . Accept the Challenge!

Why Apply?

  • To be a member of our dynamic Customer Service department
  • To work for an employer who will recognize your ambition and drive
  • Competitive base salary, plus incentive
  • Health, Dental, and Vision plan

Duties Include :

  • Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries
  • Ensure that customer specific information is passed on to appropriate parties
  • Maintain customer database and transmit as required
  • Advise customers at first interaction of deviation from original request and initiate service failure procedure if required
  • Capacity management- understand equipment availability and utilization, driver utilization and scheduling
  • Maintain customer profiles and ensure all special requirements are noted in profile and the order
  • Qualifications :

  • Minimum 2 years’ experience in a corporate customer service
  • Experience in the transportation industry is an asset
  • Post-Secondary Degree or Diploma
  • Commitment to customer satisfaction and customer focused
  • High level of personal energy and willingness to take the initiative in making improvements and resolving issues
  • Must be able to work as a team player and have strong collaborative skills
  • Ability to handle difficult situations with both internal and external customers
  • Ability to work with minimal supervision
  • Working knowledge of MS Office with excellent keyboarding skills
  • Strong organization and communication skills
  • Pleasant telephone mannerism
  • Willingness to learn
  • Hours :

    Monday to Friday, 9 : 00am-6 : 00pm

    www.challenger.com

    No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.