Overview
Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how :
Winning as a Team. Mentoring you forward works – because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.
Let’s make smiles happen – starting with yours.
Responsibilities
How you make our customers SMILE…
- Deliver “5-Star” experience for every customer
- Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
- Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
- Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
- Help our customers select the best payment plan for their budget
- Provide our customers with complimentary whitening, and guide them through the “do’s and don’ts”
- Work with your teammates to create a positive, high-energy atmosphere
- Additional responsibilities as needed to set your SmileShop up for success
Qualifications
It would really make us SMILE if you have…
Sales and Customer Service experience, preferably in a retail sales settingHave confidence when presenting our product and accurately addressing a customer’s questions and concernsExcited and passionate about transforming smiles and making an impactFun and positive personality while being professional and eager to succeedSelf-motivated and independent, but also open to learningProven success and ability to quickly adapt to new systems and softwareOpen-minded and optimistic as we continue grow and innovateRemain curious, and always look for ways to improve your shop operationally and the customer’s experienceWeekend availabilityBenefits of Joining the Club
How we make you SMILE...
Work life balance with non-traditional retail hoursEligibility to participate in Monthly Performance Bonus, subject to individual and company performance.Competitive Wages starting at $19 an hour (AB) / $20 an hour (BC / ON / QC)Commitment to diversity, equity and inclusion initiativesGenerous Aligner & Oral Care Discount and annual allowance for Friends & FamilySmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various servicesCollaborative work environment and positive culture including work / life balance initiativesOpportunities to grow within a fast-paced, innovative company