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Bilingual Call Center Representative

Bilingual Call Center Representative

Arrow Workforce SolutionsNorth York, ON, Canada
6 days ago
Salary
CA$21.00 hourly
Job type
  • Full-time
Job description

Job Description

Job Description

Tenure : Full-Time

Title : Bilingual Call Center Agent

Location : North York

Hours : Rotational Shifts

Week 1 - 1 PM - 9 PM (Monday - Friday)

Week 2 -  1 PM - 9 PM (Any 4 days a week) + 10 AM - 6 PM (Saturday)

NOTE - All Saturday shifts will be work from home

Pay Rate : $21 / hr.

Responsibilities :

  • Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.
  • Document call details accurately and maintain records of customer interactions.
  • Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.
  • Use computer systems effectively to navigate, track, and document information related to customer queries.
  • Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.

Qualifications :

  • Bilingual fluency in English and French (required).
  • Basic computer proficiency, with the ability to navigate and document information efficiently.
  • Typing speed of at least 30 wpm.
  • Previous experience in customer service or call center roles is an asset.
  • Strong communication skills, with the ability to handle inquiries professionally and empathetically.
  • Detail-oriented with good organizational skills to manage call documentation and information tracking.
  • Job Type : Full-time

    Pay : $21.00 per hour

    Schedule :

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends required
  • Experience :

  • Call center : 2 years (preferred)
  • Language :

  • French (required)