Operations Manager - Moxy Banff

About Moxy Banff

Moxy Hotels is a part of Marriott's Distinctive Select portfolio and is a bold, playful, design-forward brand known for delivering a fun, social, and energetic guest experiences. At Moxy Banff, we keep things stylish, seamless, and full of personality. We're looking for an Operations Manager who thrives in a fast-paced, guest-focused environment and brings strong, inspiring leadership to our crew.

Position Overview

The Operations Manager supports and reports to the General Manager (a.k.a. the "Captain" of Moxy). This role oversees the Welcome Desk, Moxy's signature concept that blends the bar and front desk into one lively social hub.

You'll ensure smooth operations across all hotel departments, develop and support crew members, maintain brand standards, and help deliver the uniquely engaging and spirited Moxy experience our guests love.

Key Responsibilities

Operational Leadership

• Assist the General Manager with daily operations and oversight of all hotel departments.
• Support operational planning and act as Manager-on-Duty as needed.
• Oversee the Welcome Desk team to ensure standout guest interactions at both the bar and front desk.
• Maintain the Moxy service style-energetic, welcoming, and guest-focused.
• Collaborate with Housekeeping, Food & Beverage, and Maintenance teams to ensure quality and efficiency.
• Uphold all health, safety, and brand standards.

Welcome Desk (Bar + Front Desk) Oversight

Team Management & Development

Guest Experience

Financial & Administrative

Qualifications

What We Offer

How To Apply

Please submit your resume and a brief cover letter explaining why you're the perfect fit for Moxy Banff.

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